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Business Phone Numbers

Windsor Telecom

Windsor Telecom in Poole

Windsor Telecom is a leading telecommunications provider based opposite the waters of Holes Bay in Poole.

The company has been established in Dorset for 10 years and specialises in supplying businesses, public bodies and not for profit organisations with non-geographic telephone numbers (0800 numbers , 03 numbers etc) and call management solutions. In fact, the firm is officially recognised by the communications regulator, Ofcom as the UK's 2nd largest providers of 0845 telephone numbers.

Windsor's call management solutions enable organisations to enhance the way they deal with their calls.

Some of the most popular features the company supplies include:

. Call statistics that enable organisations to see the total number of calls to their number, missed calls and location of callers etc.

. Online call divert that gives organisations the flexibility to receive their calls on any mobile and landline of their choice and change this instantly at anytime.

. Welcome messages to enable organisations to introduce themselves professionally to callers (e.g. Welcome to XYZ Company)

Windsor offers bundles of these call management tools in various different packages. Additionally, the company is able to offer a bespoke service to clients who have specific call management requirements which has proved extremely popular.

The firm's Poole office is the main hub for its customer services, marketing, HR and IT departments. It has an additional base in Surrey which is the home to its sales and accounts staff.

In total, the company employs around 30 people, with a team of dedicated Customer Account Managers that look after its 8,500 + client base.

Neil Sherring, Chief Executive of Windsor believes that this is one of the reasons for Windsor's success: "Offering customers a consistent point of contact from day one is crucial. An Account Manager is assigned to every client who is always available to offer ongoing support and advice. Not only does this ensure that our clients experience first-rate service at all times, it also guarantees that our clients our getting the most out of their Windsor products".

Windsor is proud to be a local company supplying products nationwide and its customer base consists of thousands of SMEs and larger organisations; including the BBC, Ebay Motors, RAC Auto Windscreens, Tayside Police and Sony.

Mr Sherring adds: "Poole and Bournemouth have a thriving business community with easy access to London and other major UK cities and not to mention wonderful beaches and fantastic scenery which our clients and agencies are always keen to enjoy after our meetings."

The company has recently been awarded Investors in People status as a formal recognition of its commitment to enhancing business performance through the development of its people.